Privacy Policy

Last updated: 29/10/26

Stroud Bowl (“we”, “us”, “our”) respects your privacy. This policy explains how we collect and use personal information when you use our website, stroudbowl.co.uk, and our online booking site, book.stroudbowl.co.uk.

Who we are

Stroud Bowl is the data controller for the personal information described in this policy.

Contact: [email protected]

What information we collect

Depending on how you use our services, we may collect:

Name
Email address
Phone number
Booking details (date, time, activity, number of players, extras, and related notes)
Payment status and booking references (card payments are handled by Stripe - we do not store full card numbers)
Marketing preferences, if you choose to opt in
Technical information needed to run the site (for example session cookies and anonymous booking-funnel analytics)
Information about how you use our main website, collected by Google Analytics if you accept analytics cookies

How we use your information

We use your information to:

Take, confirm, and manage your booking
Take payment and issue receipts or refunds where needed
Send transactional emails (for example booking confirmation and reminders)
Contact you about your booking if we need to
Send marketing emails about news and offers, but only if you have opted in
Improve our website and booking experience
Meet legal and accounting obligations

Lawful basis

Under UK data protection law, we rely on:

Contract - to process bookings and related payments and communications
Legitimate interests - to operate and improve our website and business, where this does not override your rights
Consent - for optional email marketing and for Google Analytics cookies on our main website (you can withdraw consent at any time)
Legal obligation - where we need to keep records for tax or other legal reasons

Who we share information with

We share information only where needed to run our services, including:

Stripe - payment processing
Brevo - transactional and (where opted in) marketing email
Google - website analytics on our main website (only if you accept analytics cookies)
Our hosting and infrastructure providers - to run the booking system securely
Cloudflare - website security and content delivery

We do not sell your personal information.

Marketing

Unless you untick the marketing box when booking, we may email you news and offers from Stroud Bowl. You can unsubscribe at any time using the link in those emails, or by contacting us. Unsubscribing does not affect emails we need to send about an existing booking.

Cookies and similar technology

Our main website (stroudbowl.co.uk) uses Google Analytics to help us understand how visitors use the site, for example which pages are visited and how people find us. Google Analytics uses cookies to do this. We only set these cookies if you accept them in our cookie banner, and you can change your choice at any time. Google Analytics does not tell us who you are, and we do not use it for advertising.

The Google Analytics cookies are:

_ga - distinguishes one visitor from another. Expires after 2 years.
_ga_[ID] - remembers your current visit. Expires after 2 years.

Google may process this information outside the UK, including in the United States, under safeguards approved for UK data transfers. You can read more about how Google uses information at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics on all websites using Google's browser add-on.

Our booking site (book.stroudbowl.co.uk) uses essential cookies and similar technology so the booking flow works (for example to keep your session secure while you book). We also use lightweight, first-party analytics to understand how people move through the booking steps. These analytics are anonymous and are not used for advertising. The booking site does not use Google Analytics or any advertising cookies.

If we add other third-party advertising or tracking tools in future, we will update this policy and ask for your consent where required.

How long we keep your information

We keep booking and customer records for as long as needed to manage bookings, handle queries, and meet legal or accounting requirements. Marketing contact details are kept until you unsubscribe or ask us to delete them, unless we still need them for an active booking or legal reason.

Your rights

You have rights over your personal information, including the right to:

Ask for a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Object to or restrict certain processing
Withdraw marketing or cookie consent at any time
Complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise these rights, email [email protected].

Security

We take reasonable technical and organisational steps to protect personal information. No online system is completely secure, but we aim to keep your data safe and use trusted providers for payments and email.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Please check this page periodically.

Contact

Questions about this policy or your personal data:
Email: [email protected]